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Speaker

Christopher Smith

When it comes to delivering with flawless execution in the digital age, it’s no secret that planning is key. In today’s ever-evolving world, strategies need to be developed five, ten, or even twenty years in advance. This statement rings true at Otis, where customer satisfaction, growth and success are always top of mind.

Chris is tasked with building marketing strategies multiple steps ahead. He leads all marketing activities for Otis’ three major lines of business, which include new construction, service and modernization. He and his team are also transforming how Otis improves the customer journey as B2B customer behaviors continue to evolve.

Chris first joined Otis in 1992 as a maintenance supervisor in the Chicago area. To call his career diverse would be an understatement—he has held roles in corporate banking, operations, sales, product marketing and digital business disciplines. He has also led a global IT transformation program.

In 2006, Chris left the elevator industry to work in the fire protection and security industry. He rejoined it in 2012, working for Schindler Elevator Corp. and then for its parent, Schindler Group. There, he held positions of increasing responsibility in the marketing, customer experience and business disciplines.

Chris rejoined Otis in 2016 to develop the company’s Internet of Things strategy and spearhead efforts surrounding service innovation. Drawing inspiration from his accomplished past, Chris continues to foster Otis’ innovative culture and facilitate process improvements.

Chris holds a bachelor’s degree in science, economics and computers from Trinity College and an MBA from Northwestern University’s Kellogg School of Management.

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